Wimdu Terms and Privacy

이용약관

wimdu.com 온라인 플랫폼을 사용에 대한 일반이용약관(GTC)

(Last updated version)

  1. 웹 사이트의 가능성 및 수정
  2. 예약절차, 지불, 송장
    1. 취소 규정에 표시된 옵션 중 하나의 규정에 합의 할 수있습니다. 그 결과로 필요한 환불은 섹션 8.4.3의 의미 내에서 게스트가 선택한 동일한 지불방법으로 사용자에게 윔두에 의해 지불 될 것입니다.
  3. 보증금
  4. 후기 시스템
  5. 기간, 종료
  6. 윔두의 책임
*To read more about our subsidiary liability insurance, click here

취소규정

1. 취소 규정은 어떻게 결정되나요?

  • 예약 취소 규정은 호스트가 직접 선택합니다. 호스트는 ‘매우 유연함’, ‘유연함’ 또는 ‘까다로움’ 세 가지 정책 중 하나를 선택할 수 있습니다. 취소 규정은 호스트와 게스트를 보호하기 위해 규정 되었습니다.

2. 어떻게 예약을 취소하나요?

  • 원활하고 안전한 프로세스를 보장하기 위해 모든 취소는 윔두를 통해 처리되어야 합니다.
  • 만약 예약을 취소하고자하는 경우, 저희 고객 지원팀으로 연락 주시기 바랍니다.
  • 취소는 서면으로 취소자에 의해 전달되어야 합니다. 취소는 예약 코드를 포함해야하며, 윔두에 등록된 사용자의 이메일 주소에서 보내져야 합니다.
  • 윔두로부터 공식적인 취소 확인메일을 받기 전까지 취소는 유효하지 않습니다.
  • 윔두 고객 지원팀은 즉시 취소 요청을 처리하고 호스트 또는 게스트에게 안내할 것입니다. 귀하는 더 이상의 추가 조치를 취할 필요가 없습니다.

3. 게스트가 취소하는 경우, 어떻게 게스트와 호스트에 대한 보상을 처리하나요?

3.1. 일반규정

  • 게스트에 대한 환불금액은 예약이 취소된 시점과 호스트가 선택한 취소 규정에 따라 달라집니다.
  • 환불 금액은 취소 수수료를 포함해 총 가격보다 적은 가격입니다. 즉, 각 예약 경우마다 달라질 수 있습니다. 취소 수수료 금액은 예약 과정에서 표시됩니다. 9.4 절에 규정에 따라 지불 프로세스는 적절하게 적용됩니다.
  • 호스트에 의해 설정된 취소 규정에 관계없이, 호스트가 취소 비용보다 더 적은 손실을 초래하지 않도록 게스트 스스로 입증해야 합니다.

3.2. 개별 취소정책

취소규정: Free Cancellation

You will be refunded the total price (including the Wimdu Service fee) if you cancel the booking at least 2 days before check-in by 12 noon CET (Central European Time). For cancellations that are made less than 2 days before check-in, you will be refunded 5% of the total price minus the Wimdu service fee.

2015년 7월 13일에 '무료 취소' 프로그램이 종료되므로 이에 주의해 주시기 바랍니다. '무료 취소' 프로그램 및 그 이용약관은, 예약시에 제공자에 의해 선택된 '무료 취소' 프로그램 시설에 대한 2015년 7월 13일 이전에 확인 및 요청된 모든 예약에 대해 유효합니다.

취소규정: 매우 유연함

귀하는 적어도 체크인 2일 전(오후 12시, 현지 시간) 전에 예약을 취소할 경우, 총 가격에서 윔두 취소 수수료 제한 금액을 돌려 받게 될 것입니다. 체크인 2일 미만 전 취소의 경우, 총 가격의 5%에서 취소 수수료를 제한 금액을 환불받게됩니다.

취소규정: 유연함

귀하는 적어도 체크인 4일 전(오후 12시, 현지 시간) 전에 예약을 취소할 경우, 총 가격에서 윔두 취소 수수료 제한 금액을 돌려 받게 될 것입니다. 체크인 4일 미만 전 취소의 경우, 총 가격의 5%에서 취소 수수료를 제한 금액을 환불받게됩니다.

취소규정: 까다로움

귀하는 적어도 체크인 7일 전(오후 12시, 현지 시간) 전에 예약을 취소할 경우, 총 가격의 절반 금액에서 윔두 취소 수수료 제한 금액을 돌려 받게 될 것입니다. 체크인 7일 미만 전 취소의 경우, 총 가격의 5%에서 취소 수수료를 제한 금액을 환불받게됩니다.

4. 게스트는 체크인 후 예약을 취소할 수 있나요?

  • 만약 체크인 시 심각한 문제가 발생했을 경우, 24시간 안에 고객 지원팀 으로 연락주시기 바랍니다. 만약 숙소가 정보와 다를 시, 저희는 호스트에게 이에 상응하는 불만을 전달할 것입니다. 이후 문제 검토 후, 호스트에게 지불하는 금액 공제 후 나머지를 되돌려 드릴 것입니다.
  • 환불의 경우 24 시간 이내에 신고를 받을 경우에만 가능하다는 것을 유의해 주시기 바랍니다.
  • 윔두는 공급자로부터 최소 처리 수수료의 금액 지불을 요구할 수있는 권리를 보유합니다.

5. 호스트가 예약을 취소할 경우 어떻게 되나요?

  • 게스트는 총 금액을 돌려받습니다. 이러한 경우에는 취소 수수료가 발생되지 않습니다.
  • 또한, 윔두는 다른 숙소를 찾으실 수 있도록 도와드릴 것입니다.
  • 호스트는 전체 가격의 15 %의 취소 요금을 지불해야합니다. 만약 호스트가 체크인 8일 전 미만 전에 예약을 취소하면, 취소 수수료가 총 가격의 50 %로 상승하게 됩니다. 그리고 취소 수수료는 호스트의 다음 예약에서 공제됩니다

6. 특별한 취소의 경우

6.1. 사별

도착 7일 전과 24시간 전 가족 중 사별(어머니, 아버지, 남편 / 아내, 자매, 형제, 자식) 의 경우, 게스트는 총 금액을 돌려받게 됩니다. 호스트는 숙소 금액을 청구할 수 없으며, 취소 수수료는 발생되지 않습니다. 체크인 24시간 미만의 경우, 게스트는 총 금액의 75% 그리고 호스트는 25%를 받게 됩니다. 취소 수수료는 발생되지 않습니다. 사망 증명서는 증거로 필요합니다.

6.2. 자연 재해 및 기타 예기치 못한 사건

자연 재해 (눈사태, 눈보라, 사이클론, 허리케인, 지진, 홍수, 산사태, 번개), 전쟁, 테러나 핵 사고의 경우 호스트의 예약 이행을 불가능하게 합니다. 이 경우 게스트는 총 금액의 75% 그리고 호스트는 25%를 돌려받게 됩니다. 취소 수수료는 발생되지 않습니다. 이것은 또한, 숙소를 도달 할 수 있는 방법이 손상되어, 숙박시설에 도달 할 수 없는 경우 또한 적용됩니다.

개인보호

Protecting your personal data is very important to us. As far as we collect, process or use personal information about you as part of the services provided, we do so in accordance with the relevant German and European data protection laws.

What data does Wimdu use?

We use the personal information actively provided by you for the implementation and use of our services:

1. When you visit or use our website

When you access our platform, for example, to search for accommodation, post listings, make bookings, accept booking requests, pay for accommodation, post comments or reviews, or communicate with other users or Wimdu, we may store information such as your IP address, the time and date of your visit, how you are using our platform, your browser type and information about your computer’s operating system as well as the pages you have visited and your original website.

If you are using a mobile device, we also collect device-specific settings and characteristics and device location data. This data will be stored whether or not you are registered with Wimdu or have logged into your Wimdu user account.

2. After registration

You can create a personal user account on our website. This allows you to save your personal settings, to post a listing or make a booking.

Wimdu requires your email address, a freely chosen password, a form of address, your first name and surname and your payment details to set up an account. The given email address serves as access identification for your user account. After successful registration, you will automatically receive a confirmation email. You can update your personal data in the settings of your user account at any time.

How do we collect data?

1. Cookies

Wimdu uses cookies. Cookies are small text files that are stored in the cache of your browser to enable later recognition.

We use ‘persistent’ cookies. They remain on the user's computer to simplify personalisation and registration services the next time our site is visited. Cookies can, for example, store what the user has selected. The user can manually remove the cookies at any time.

We also use ‘session’ cookies. These do not remain on the user’s computer. Once the user leaves the site, these temporary cookies are deleted. By collecting the information, we can analyse the usage patterns and structures of the site. In this way we can continuously improve our services, for example, the content, personalisation and simplicity of the site.

You can visit our website without cookies being stored in your browser. You can restrict or disable the storage of cookies in your browser settings at any time. However, this can lead to restrictions in the functionality and usability of our website. To opt out of third-party providers’ interest-based advertising, simply check the box that corresponds to the respective company on www.youronlinechoices.com.

2. Web analytics and tracking

By means of so-called ‘tracking tools’ used on the website, data is collected and stored for marketing and optimisation purposes. The user can object to future data collection and storage at any time.

A. Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies. The information generated by the cookie concerning your use of the website is usually transmitted to and stored by Google on servers in the United States. In case of activation of the IP anonymization on this website, Google will truncate your IP address for member states of the European Union as well as for other parties of the Agreement on the European Economic Area.

Only in exceptional cases is the full IP address sent to and shortened by a Google server in the USA. On behalf of Wimdu, Google will use this information to evaluate your use of our website, for compiling reports on website activity and providing other services relating to website activity and internet usage to Wimdu. The IP address, transmitted by your browser through Google Analytics, will not be merged with any other data stored by Google.

You can prevent Google’s collection of data generated by cookies relating to your use of the website (including your IP address) by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en-GB.

B. Google Adwords

We also use the online advertising programme Google AdWords and conversion tracking, which is part of Google Adwords. Google Conversion Tracking is an analysis service provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”). When you click on an advert displayed by Google, a cookie for conversion tracking is stored on your computer. These cookies expire after 30 days, do not contain any personal data and are therefore not used for personal identification.

If you visit certain pages of our website and the cookie has not yet expired, we and Google will be able to see that you clicked on the advert and were brought to this page. Every Google AdWords customer receives a different cookie. This ensures that cookies cannot be tracked on the websites of AdWords customers.

The information collected by means of the conversion cookie is used to compile conversion statistics for AdWords customers who have opted for conversion tracking. These statistics show the customer the total number of users who have clicked on their advert, and which of those customers have been redirected to a page equipped with a conversion tracking tag. However, they do not contain any information that can be used to personally identify users.

If you do not want to participate in tracking, you can object to this usage by preventing the installation of cookies by selecting the appropriate setting in your browser software (deactivation option). By doing so, you will not be included in the conversion tracking statistics. For additional information and Google’s privacy policy, please visit http://www.google.com/policies/technologies/ads/, http://www.google.com/policies/privacy/.

C. Webtrekk

For the statistical evaluation of our websites, we use technology from Webtrekk GmbH, Robert-Koch-Platz 4, 10115 Berlin, Deutschland (www.webtrekk.de). We use Webtrekk services to collect data on the use of our website. This data is used to permanently improve and optimise our offers thus making them more interesting for you.

When using our website, information transmitted by your browser is collected and analysed. This is accomplished by cookie technology and the so-called pixels which are included on each web page. The following data is collected in this context: request (file name of the requested file), browser type/version, browser language, operating system used, internal resolution of the browser window, screen resolution, JavaScript enabling, Java on/off, cookies on/off, colour depth, referrer URL, IP address (collected anonymously and deleted immediately after use), time of access, clicks, anonymised form content (for example, if a phone number has been specified or not).

A direct personal reference is excluded at all times. The data thus collected is used to generate anonymous usage profiles, which form the basis for web statistics. The data collected using Webtrekk technology is not used to identify website visitors personally, without their specific consent, and is not merged with the personal data of the bearer of the pseudonym.

Any collected and saved data by Webtrekk can be objected to at any time with future effect. To do so, please click the following link. By providing confirmation via this link, a so-called opt-out cookie is set on your data carrier. The validity period of this cookie is 5 years. Please note that, when deleting all cookies on your computer, this opt-out-cookie is also deleted. If you want to continue to object anonymised data collection by Webtrekk, you must set the opt-out cookie again. The opt-out cookie is set per browser and computer. If you visit our web pages from different devices or using different browsers, you must enable the opt-out cookie on each of the different browsers or computers.

D. New Relic

We use the plugin New Relic, which enables us to statistically analyse the speed of the web page. This service is operated by New Relic, Inc., 188 Spear Street, Suite 1200 San Francisco, CA 94105, USA (“New Relic”).

When a user visits a web page which contains such a plugin, their browser builds a direct connection to the servers of New Relic. Therefore, the provider has no influence on the scope of data collected by New Relic and informs the user according to its current information.

By integrating the plugin, New Relic receives the information that a user has accessed the corresponding page of the offer. If the user is logged in at New Relic, New Relic may assign their visit to their account at New Relic. If a user is not a member of New Relic, there is still the possibility that New Relic will detect and save their IP address.

The purpose and scope of data collection and the further processing and use of data by New Relic, as well as the corresponding rights and settings to protect the privacy of users, can be found in New Relic’s privacy policy under: https://newrelic.com/privacy.

If a user is a member of New Relic and does not want New Relic to collect and store personal data about them, the user must logout of New Relic before visiting the website.

3. Re-targeting

Our website uses so called re-targeting technology. We use this technology to make our internet offers as appealing to you as possible. This technology allows internet users who are already interested in our offers to respond to the advertising on our partner websites.

A. Criteo GmbH

We also use tracking technology from Criteo GmbH. This technology allows us to address internet users who have visited our website via targeted product recommendations in the form of advertising banners on the websites of our partners. Such advertising banners are displayed on our partners’ sites based on cookies and an analysis of your previous user behaviour. This analysis is conducted anonymously; no usage profiles are merged with your real name. You may object to the collection of data by Criteo GmbH at any time under the following link: https://criteo.com/privacy.

B. Google Customer Match

We use Google Customer Match on our website. It matches a list of email addresses from Wimdu to registered users on Google. If the email address is registered with the service, personalised advertising can be displayed. The email addresses are only evaluated anonymously.

You may object to the collection and storage of data by Google Customer Match at any time with effect for the future.

C. Facebook Custom Audiences

We use the tool Facebook Custom Audiences provided by the company Facebook Inc., 1601 S. California Avenue, Palo Alto, CA 94304 USA (hereinafter “Facebook”), which enables Facebook to display advertising banners on our behalf. Thus, we transmit your email address in encrypted form to Facebook. If you are a Facebook member, Facebook recognizes that you are also registered with Wimdu.

For more information about data processing by Facebook, please refer to the terms of use for Custom Audiences https://www.facebook.com/ads/manage/customaudiences/tos.php.

D. Web beacons / pixels

We may also use pixels. A pixel is a tiny graphic that is only one pixel in size and is sent to your computer either via a web page request or in an HTML email format. These pixels are used either directly or by third parties as a part of online advertising on our website or third-party websites. This enables us to learn whether a customer viewing the advertisement actually makes a booking. In addition, this makes it possible to track conversion through partner websites and to analyse the traffic patterns of users on the website in order to optimise our offers for you.

4. Social plugins (Facebook Connect)

Facebook Connect is a service provided by Facebook, Inc. The use of Facebook Connect is subject to the privacy policy and terms of use of Facebook.

When using Facebook Connect, data available to the public and data from your Facebook profile published on Facebook is transmitted to our website. Conversely, data from our website or the Wimdu app can also be transmitted to your Facebook profile. Your transmitted data is stored and processed by Wimdu for the purpose of registration on our platform.

By registering on our platform via Facebook Connect, you agree to the transfer of data from your Facebook profile to Wimdu, and the transfer of data on Wimdu to Facebook.

5. Log files

During every visit to our site, usage data will be transmitted by the respective Internet browser and stored in server log files.

The log file data is analysed anonymously to further improve our offers, to make the site easier to use, to detect and to fix errors more quickly and to control server capacity.

6. Contact form

You can directly contact Wimdu using the contact form found in the imprint. The data provided in the contact form is collected, processed and used by Wimdu solely to attend to your request.

7. Newsletter

Wimdu uses the email address used to create your user account to send you information about general promotions and offers from Wimdu via email, provided that you have agreed to receive the newsletter. Wimdu may personalise the newsletter content in a way that it contains information Wimdu considers to be of particular interest to you. For such a personalisation of information, Wimdu considers your booking history, i.e. past bookings and offers previously viewed on the website.

You can manage your settings for the Wimdu newsletter within your user account. You can also opt-out of receiving the newsletter by using the contact form.

What do we use your data for?

Wimdu uses your information:

  • to enable you to access and use the platform;
  • to operate, protect, improve and optimise our platform, such as to analyse, conduct research, personalise or otherwise customise your experience, and for promotional activities;
  • to help create and maintain a trusted and more secure environment on our platform and services, particularly fraud detection and prevention, conducting investigations and risk assessments, verifying the address of your listings, verifying any identification provided by you, and conducting checks against databases;
  • to send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you;
  • to administer rewards, referral programs, surveys, sweepstakes, contests or other promotional activities or events sponsored or managed by Wimdu or our business partners;
  • to comply with our legal obligations, resolve any disputes that we may have with any of our users, and to enforce our agreements with third parties;
  • to send you marketing and promotional messages and other information that may be of interest to you, including information about Wimdu or general promotions for partner campaigns and services, provided that you agreed to receiving the newsletter. You can opt-out of receiving such communication (see ‘newsletter’ section).

Sharing Personal Information with Third Parties

  • In order to complete your reservation, we pass on your personal information to third parties. To do this, relevant reservation details need to be transferred to the accommodation you have booked. This may include information such as your name, contact details, payment details, any preferences specified when making a booking and the names of guests travelling with you. This information may also be used by Wimdu or the accommodation to provide you with personalised information related to a reservation. If you have a query about your reservation, we may contact the host and ask them to handle your request.
  • We may use service providers, such as data processors, to process your personal data on our behalf. This is done to allow the facilitation of reservation payments, sending of marketing material or for analytical support services. These processors are bound by confidentiality clauses and are forbidden to use your personal data for their own or any other purpose.
  • We disclose personal data to law enforcement or other governmental authorities insofar as it is required by law or the authorities, or is strictly necessary for the prevention, detection or prosecution of criminal acts.
  • We work with business partners around the world to distribute or advertise accommodation and to help our business partners distribute and advertise their travel-related services. This may mean that their services are integrated into our website or they have been enabled to show a customised advertisement on our website – or we are advertising on their website. When you make a reservation on one of our business partners’ websites, certain personal data given will be forwarded to us. Certain business partners may receive your personal data from us if requested. When you make a reservation on a business partner’s website, please read the privacy policies on these business partners’ websites for more information.

Revocation of consents

You may revoke your consent at any time with effect for the future free of charge under [email protected] or by written notice to Wimdu GmbH, Voltastraße 5, 13355 Berlin.

Information and correction

You have the right to free information about your saved personal data.

You may revoke your consent to store, process and use data at any time with effect for the future.

For further questions on our privacy policy and the processing of personal data, please contact us under [email protected]. You may also reach us using the contact details provided in the imprint.